Executive / Senior Executive, Customer Service and Operations

Permanent, Full Time / Executive or Senior Executive / 3 years exp

The incumbent will work and oversee 3 main areas namely Procurement, Facilities Management, and providing Customer Service for both internal and external stakeholders.

Responsibilities

Customer Service:

• Ensure client service associates execute their role well and provide excellent customer service to clients and their caregivers
• Covering the duty of the team as required to ensure smooth daily operations
• Manage enquiries through various platforms -- emails / WhatsApp / calls / walk-ins
• Liaise with relevant departments for follow up on client related matters
• Ensures accurate and timely record keeping of all enquiries

Procurement:

• Ensure procurement process of office / facilities related purchases is done in an organised and timely manner
• Manage and oversee admin work processes such as issuance of staff uniform, access cards and related items

Facilities:

• Work with Landlords / Managing Agents on matters related to facilities
• Source and liaise with contractors where necessary
• Execute facility related projects from start to end
• Ensure proper upkeep of the centre and report and faulty office equipment to RO for further action
• Manage all matters pertaining to maintenance of the centre (e.g. aircon, pest control, outsourced cleaner duties, copier maintenance)
• Ensure office related consumables are regularly stocked (e.g. pantry items, stationary, tissues)

Job Requirements:

• Minimally diploma in any discipline
• Minimum 3 years of customer service and operations experience
• Knowledge and experience in Facilities management is not necessary but will be an added advantage
• Possess excellent customer service and good interpersonal skill
• Patience and gentle disposition with empathy and strong listening and communication skills
• Attentive to details and meticulous in following up on customers' requests
• Computer literate with Microsoft Office skills
• Exhibits positive mindset and maturity to cope with changes in a dynamic environment
• Resourcefull and possess strong problem solving skills

Interested applicants are invited to send your updated resume stating your current and expected salary to: recruitment@s3.org.sg.